Returns & Exchanges
At iShop Mauritius, we want you to be completely satisfied with your electronics purchase. If your device is faulty or doesn't meet your expectations, you can return it within 14 days of delivery provided it remains in its original packaging.
Initiate Your Request
Log in to your iShop account and navigate to your order history to submit a formal return request or contact our support team directly.
Technical Inspection
Bring your device to any iShop Mauritius service center for a mandatory diagnostic check to verify the item's condition and functionality.
Packaging and Documentation
Ensure the product is packed in its original box with all included accessories, manuals, and your original proof of purchase.
Refund or Exchange
Once approved, choose between an immediate product exchange, a store credit voucher, or a refund processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing